Working with satisfaction reasons

Article author
John Smith

Applying satisfaction reasons to ticket views

You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reason given.

The reasons included in your survey appear as condition elements in the views builder:

View conditions

For information on building ticket views, see Using views to manage ticket workflow.

Applying satisfaction reasons to business rules

You can create business rules - triggers and automations - based on satisfaction reasons to draw attention to tickets with certain responses.

The reasons included in your survey appear as conditions in the triggers or automations builder:

Trigger conditions

For more information on triggers and automations, see the following articles:

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