Setting up Zendesk Guide

How to configure your Help Center for success

Importing and exporting your theme Promoted article

Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScript, CSS, and assets.

Article author
By John Smith

Configuring Guide settings

You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features.

Article author
By Tom Cook

Understanding Guide roles and privileges

Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide Manager privileges as needed.

Article author
By Stan Jobs

Changing the URL of your Help Center

By default, the address of your Help Center is a Zendesk subdomain, such as “mycompany” in mycompany.zendesk.com. The host mapping feature allow you to map...

Article author
By Will Gates

The difference between standard and custom themes

You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own...

Article author
By Vera Yang

Allowing unsafe HTML in articles

By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not...

Article author
By Stan Jobs

Working on a theme locally

The most powerful theming features in Guide are the abilities to import, export, and work locally with themes. When you’re making major updates to a...

Article author
By John Smith

Previewing theme changes locally

You can export a theme’s files from Guide and work on the files offline in your favorite editor.

Article author
By Will Gates

Previewing your theme in Guide

Themes can be previewed from within Guide, which allows you to preview branding changes for specific page templates and as a specific role. If you...

Article author
By Stan Jobs

Accessing your Help Center themes

You can access your Help Center themes from the Themes page. You can access options for managing the theme by clicking the menu on the...

Article author
By Will Gates