Working with articles

How to create content within your Help Center

Creating and editing articles Promoted article

Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide managers can create and edit...

Article author
By Stan Jobs

Using the article editor toolbar

The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is not the same as...

Article author
By Will Gates

Inserting images in articles

You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as attachments to the...

Article author
By Garry Page

Inserting videos in articles

You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in...

Article author
By Garry Page

Inserting and editing links in articles

Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can...

Article author
By Garry Page

Promoting an article

You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the articles...

Article author
By Vera Yang

Disabling comments for an article

You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom...

Article author
By Tom Cook